अक्सर पूछे जाने वाले प्रश्नों
Ticket Booking
1. How many tickets can I order in one transaction?
You are allowed to buy up to 8 tickets per transaction. The maximum number of tickets available can vary from time to time.
2. How can I confirm the ticket I ordered has been purchased
An email confirmation containing details of your order will be sent to you.
3. I booked a ticket through the website but did not get a confirmation email?
Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail.
4. I am unable to visit on the date that I had selected earlier. Can I amend my booking?
Please contact us at +65 6420 6848 (9.00am to 9.00pm daily) or email: [email protected]
Payment
1. Verified By Visa - MasterCard Secure Code
Verified by Visa provides extra protection to ensure that only you can use your Visa / Mastercard to make purchases online. Most banks in Singapore already use the OTP system (One time password). You just need to make sure that you have registered your most active mobile phone number with the bank issuing your Visa card. Don't forget to take your mobile phone with you when making an online purchase to receive an OTP. If your Visa card and online shop or site where you shop are supported by Verified by Visa, you will receive a One-Time Password (OTP) or a One-time Password that will be sent to your cellular telephone number registered by your bank.
2. What should I do to get an OTP?
Check with the bank issuing your Visa card, whether your Visa card has Verified Visa / Mastercard secure code. Make sure that your most active mobile phone number is already registered with your Visa / Mastercard card issuing bank.
3. What payment methods are available to order tickets?
Currently the available payment method is a Credit Card.
4. My booking has failed, but my credit card has been debited? What should I do?
This is a very rare situation and can occur in case of network fluctuations at the place at the time of transaction confirmation. Kindly contact us at +65 6420 6848 (9.00am to 9.00pm daily) or email: [email protected]
5. Refunds have not returned to my credit card limit.
Depending on the policies of each bank, it can sometimes take up to 15 business days for the reversal to take effect. Alternatively, please contact us at +65 6420 6848 (9.00am to 9.00pm daily) or email: [email protected]
6. When I enter my credit card information, the website asks for a CVV code. What is the CVV code?
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.
- For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
7. My booking has been rejected, but my credit card has been charged? What do I do?
Please contact us at +65 6420 6848 (9.00am to 9.00pm daily) or email: [email protected]
8. The refund has still not been credited in my credit card account.
The transaction reversal request will be sent to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect. Should you require any assistance, please contact us at +65 6420 6848 (9.00am to 9.00pm daily) or email: [email protected]
9. Can I book my tickets without my credit card since I don't want to disclose my credit card details?
All credit card and debit card payments on Gardens by the Bay are processed through secure and trusted payment gateways managed by leading banks. Banks in Singapore are currently using the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
For other FAQ, please refer to https://www.gardensbythebay.com.sg/en/frequently-asked-questions.html